COVID-19 ADVICE

Rest assured we are still here, and working each day to support you and your bookings through this uncertain time. 

I would like you to know that I have full intention to continue operating the agency throughout, and beyond the COVID-19 crisis, albeit in a much reduced capacity for now. 

The office will be attended most weekdays between 2-4pm but if you wish to call in, please ensure you email me first. 

Additionally, I'd like you to know that the agency operates a separate Trust Account for your monies, and always has. This is not compulsory in the travel industry but it is the way I choose to handle client funds. This is where your deposits and payments for future bookings go before being forwarded to a supplier and also where refunds go when they come back from our suppliers. So your money is safe.

General Travel Advice For Current Bookings 

Please note that there is an Australian Government advice NOT TO TRAVEL OVERSEAS at this time due to the spread of COVID-19. This advice will remain in place until further notice. For further details see www.smarttraveller.gov.au
If you are contacting me regarding your travel, please note the following:

• If your departure date is more than three months from now, I advise you to adopt a ‘wait and see’ approach
• If you wish to travel on another date, most airlines and operators are permitting changes without penalty so please email me with details
• Likewise, most airlines and travel operators are now allowing future travel credits. If you would like to explore this option please also email for more details
• Note that travel insurance does not cover any changes or cancellations you may incur due to Coronavirus, so it’s best to hold off making decisions as long as possible
• If it is unsafe to travel to your destination and your flight, tour or cruise is cancelled, the operator will ultimately reimburse you or provide a future travel credit
• If anything changes on your booking we will notify you immediately

Note that everyone’s booking is unique and needs to be treated accordingly. There is no ONE answer for everyone. This takes time (sometimes I am waiting 3 to 4 hours simply to speak to a supplier or airline for advice). 

So please have patience and know that I will do my very best for you. This situation continues to evolve on a daily basis. I thank you in advance for being calm and respectful during a really difficult time for everyone. Above all else, please stay safe and keep dreaming of your next holiday.

 
Thank you for supporting local business.