Please email info@milduratravelandcruise.com.au
if you cannot find an answer to your question.
Click on the right hand side arrow to see FAQs
How Do I Know If It’s Safe to Travel?
Your safety is paramount when travelling. Monitor the status and advice regarding your destination/s at Smart Traveller both before you travel and during your travel.
What Do I Need to Know About Travelling & COVID?
COVID-19 continues to pose a health risk for travellers. Some countries, airlines and vessel operators may have COVID-19 travel requirements in place. These can include a pre-departure test result at check-in before you board your flight or ship.
Check the entry requirements of the country you are travelling to or transiting through (via Smart Traveller) as well as the airline or vessel operator’s requirements (directly on their websites).
Is My Passport Valid for Travel?
Ensure your passport has at least six months validity from your return date to Australia. Also ensure your passport is in excellent condition Eg: No tattered edges or pages falling out. This may result in you being denied access to your destination. If your passport looks tattered it is advisable to renew it before travel.
Can I Make a Booking Without a Passport?
Yes you can, but you need to ensure the booking is made in EXACTLY the name that will appear on your passport. If the name on your tickets and documentation does not match the name on your passport, you will incur significant costs to make changes.
You must provide the travel agent with a copy of your passport as early as possible.
Do You Need a Copy of My Passport?
Yes. Please submit this with your Booking Form. If you do not yet have a passport, or you are renewing your passport tick the box that says ‘I am waiting for my passport’. This will allow you to complete the form without those details.
You must provide a copy of your passport as early as possible.
Who Needs to Complete a Booking Form & Why?
Each traveller (including children and infants) must complete and submit an online Booking Form. This ensures personal details are captured accurately from the outset, and that you are made aware of the conditions under which your booking will be managed.
The ACCC stipulates that each booking has a contractual agreement, and this Booking Form fulfils that requirement.
Where Do I Get a Booking Form?
Here is a link to the Booking Form It is also available on the Mildura Travel & Cruise website.
Do I Need Travel Insurance?
The short answer is YES.
All clients must have travel insurance. This can be provided by Mildura Travel & Cruise or you may source it externally.
DO NOT rely on credit card insurance.
Travel insurance should be in place from the time you make first payment on your holiday, to protect both you and your money.
Travel documents cannot be released until you have either purchased cover or provided evidence of external cover.
Should you choose to arrange your own insurance, and subsequently need to make a claim there will be a $100 administration charge for the provision of supporting documentation.
Get a Free Travel Insurance Quote now or call for a price.
When is My Holiday Due for Payment?
The due date and amount can be found on your Statement of Account. Please diarise as reminders are not sent.
Be sure to make payment on time as your travel arrangements may automatically cancel.
How Do I Pay?
Credit/Debit Card
Make card payments via this link or the Pay Now page at Mildura Travel & Cruise
All cards incur bank charges as follows:
American Express 1.80%
Apple Pay 1.40%
MasterCard (Standard, Corporate & Premium) 1.20%
Visa Card (Standard, Corporate & Premium) 1.40%
Diners Club 2.50%
International Cards 3%
Direct Deposit with PayID
PayID milduratc@travelpay.com.au
Go to New Payee within your online banking and use the drop-down option to add this email address. Add your surname &/or file number as a reference.
AMEX Points
You must make it clear from the outset of your booking that you intend to pay with Points. Contact your consultant for payment details.
Can I Use Frequent Flyer Points for Payment?
Yes but it needs to be made clear from the outset of the booking. A service fee will be charged for research time and advice provided to make the booking on the traveller’s behalf.
When Will My Tickets Be Ready?
Tickets will be prepared and sent to you via email 2-3 weeks before you depart.
Within this email will be a link to your itinerary and relevant documents.
You may choose to print your travel pack or access it electronically via an App called Trip Plans.
It’s a good idea to download the app now and create an account in readiness. This should be done on the mobile device you plan take on your travels (phone, notepad, laptop). The logo is a pink/purple pin drop.
You need to have submitted a Booking Form (one per traveller), a valid copy of your passport and have paid for your travel in full before your final documents will be sent.
Do I Need a Visa?
Australian Passport Holders
Some countries you are visiting may require entry visas. It is the responsibility of the traveller to obtain correct documentation before departure. Mildura Travel & Cruise can advise, at your request, which countries may require visas but are not responsible for securing this documentation. If assistance is required a charge of AUD50 per person per visa will be charged to your account. This is in addition to any consulate and/or courier fees.
Foreign Passport Holders
We are not able to advise or assist foreign passport holders with visa advice. You should consult the relevant consulate for correct advice. It is the traveller's responsibility to ensure all documentation is in order prior to departure. Mildura Travel & Cruise is not responsible for providing advice or obtaining visas for any foreign passport holder.
Will I Get Frequent Flyer Points?
Yes. There is provision for you to advise your frequent flyer number/s on the Booking Form. If you include your membership number/s the relevant ones will be added to your flight bookings. All points and status accrual is subject to the conditions of your membership.
You Booked My Flight - Can I Access It Online?
Yes. Once your tickets have been issued you can access your booking online. You cannot make changes to the itinerary, but you can add personal details, check your baggage allowance, request seating and check-in for the flight closer to the time of travel.
Go to your airline’s home page and locate the Manage My Booking link. You will need your airline reservation number to access your booking. This can be found on your Statement of Account.
Can I Choose My Seat?
Yes. Open your booking via the Manage My Booking Link and you will be able to choose your seat. There may be a cost involved if you want exit row or extra leg seating. You can pay for this online. Keep your receipt to show when boarding. If your booking is cancelled the seat fee is not refunded. To locate the best seat/s on your flight check out Seat Guru.
What is My Baggage Allowance?
This is always on your e-ticket which will be provided with your documentation. If you need to know the allowance in advance, access your booking online via the Manage My Booking link on your airline’s website.
You can also add extra baggage before departure if you wish.
Most internal/domestic flights within the USA, Canada and many in Europe have no baggage allowance. You need to purchase it additionally to the ticket.
You Booked My Cruise - Can I Access It Online?
Yes. Once the cruise line has received your deposit, you can set up your online account. Here you will be able personalise your cruise. Eg: Set up your onboard account, nominate your check in time, book shore excursions, add drink & wifi packages, reserve dining times & spa treatments etc
Ensure you have these details at hand:
· Cruise line reservation number (on your confirmation statement)
· Passport details
· Home address and phone number
· Emergency contact name and phone number
· Pre & post travel arrangements (hotel or flight details)
· Credit card details for on-board expenses
· Insurance details in some instances
Click on your cruise line link to establish your account.
Carnival Cruise Line Australia
You Booked My Tour - Can I Access It Online?
Yes. Once the tour company has received your deposit, you can set up your online account. Here you will be able personalise your experience. Eg: Reserve options excursions, view your booking and add your personal details.
Ensure you have this information at hand:
• Reservation number (on your confirmation statement)
• Passport details
• Home address and phone number
• Emergency contact name and phone number
• Pre & post travel arrangements (hotel or flight details)
• Credit card details for on-board expenses
• Insurance details in some instances
Click on your tour company’s link to establish your account.
Do I Need Injections or Medication?
Travellers need to be medically fit for travel. Check with your physician at least 6 weeks prior to departure to make sure you are up to date with immunisations or vaccines required for the destinations on your itinerary. For further information, visit the Travelvax website or contact them on 1300 360 164.
Can I Take my Mobile Overseas?
Yes. But before you leave Australia, contact your phone provider to discuss the best options for using your mobile overseas.
Alternatively, you can purchase an international travel sim card online from Sims Direct. They are Australian owned, have a successful reputation and money back guarantee.
Do I Need to Tell My Bank I am Travelling?
Yes. It is possible they will suspend your account & cards if you don’t advise your travel plans.
What is the Best Foreign Currency Card?
Australian owned Pelikin Travel Money is the best value card on the market. It is free to join, free and instant to load money, and has 13 different currencies. Plus you earn 2% cash back on your overseas spend!!
Use this link to purchase your Pelikin Money Card
How Do I Get Cash for My Destination?
Change a small amount of cash at the airport, either before you depart Australia or once you arrive at your destination airport. Avoid carrying cash if you can and use a Currency Card instead.
Do I Need a Credit Card When Travelling?
It is advisable to have a credit card when travelling. Most accommodation providers will ask for a credit card deposit upon check in for incidentals. Vehicle rental operators will also ask for a credit card upon collection. Be aware that fixed amounts may be taken and frozen on your card for the duration of the rental. Ensure your card has a high enough limit not to leave you without access to credit while travelling.
It is also important to have a credit card when travelling for emergency situations.
I Need to Amend/Cancel My Trip. What Now?
Sometimes changes need to be made to your booking and every endeavour will be made to accommodate your needs. However, be aware that charges may apply, depending upon the terms and conditions of what has been booked.
Should you need to cancel your trip, written advice is required. Be aware some travel services may be non-refundable. Cancellation fees from both the supplier and Mildura Travel & Cruise will apply, as per the Terms & Conditions set out on the Booking Form.
How Much Will It Cost to Change/Cancel to My Booking?
Your booking is subject to the Terms & Conditions set out by your travel supplier/s. These can be found on the supplier's website or in the back of their current brochure. Your travel booking is subject to these conditions, in addition to the Terms & Conditions of Mildura Travel & Cruise which are set out on our Booking Form.
What Can I Bring Back to Australia?
Australian Border Force manage the movement of goods and people across the Australian border and each state and territory enforces their own local quarantine restrictions.
If you are an Australian travelling abroad and intend to purchase goods overseas, make sure you shop wisely and know what goods you will need to declare on your return. For further information visit the Border Force website for details.
What Are The Duty Free Allowances?
Duty free allowances apply for all travellers coming to Australia. Learn your limits before you go by visiting the Australian Border Force website for details.
Learn what the allowances are for visiting other countries. Duty Free Allowances for Departing Australia
When is Your Office Open?
Monday 10am - 5pm
Tuesday 10am - 5pm
Wednesday 10am - 5pm
Thursday 10am - 5pm
Friday 10am– 5.00pm
Saturday, Sunday & Public Holidays Closed
Please make an appointment if you would like to schedule a time for a consultant to call you, or you’d like to come into the office.
How Do I Contact the Office in an Emergency?
Clients are given 24/7 contact details with their itinerary, for round the clock support while travelling.
You can also phone the office and leave a recorded message or send an email. Both are monitored throughout the day, and a consultant will call you as soon as possible.d an answer to this item.
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